Customer Service (Lifestyle Consultant)


Full Time

Thailand

February 18, 2018

Responsibilities:

  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment. 
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality 
  • Leverage a variety of internal resources to gain deeper understanding of Card Members and develop opportunities to deliver outstanding service 
  • Ensure customer profiles are accurate and up-to-date in order to further enhance the Card Member experience 
  • Use detailed knowledge of Card Members lifestyle preferences and history to offer relevant value-added opportunities 
  • Drive increase in benefit engagement with Card Members across the portfolio of premium card products 
  • Understand existing and new product offerings, value proposition and relevance to Card Members 
  • Appropriately leverage internal expertise to coordinate the handling of complex inquiries, ensuring timely completion to the satisfaction of the customer  

Qualifications:  

  • Graduated from Bachelor or Master Degree. 
  • TOEIC Score 700 and above or Graduated from International program or Overseas.  
  • Fluent in Thai and English.  
  • Minimum 3 years customer engagement and/or lifestyle/concierge experience OR Hospitably industry.   
  • Passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication. 
  • Superior attention to detail and accuracy.  
  • Ability to understand customers’ unique needs/desires through focused consultation and to design customized options to exceed their expectations. 
  • Experience and interest in luxury lifestyle servicing.